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Frequently Asked Questions

Hiring a moving company is a big step, and you don't want to risk your valuables and possessions to just anyone. If you are looking for the best moving companies, National Movers is here! 

Whether you're looking to move your family or your furniture, each step of the process requires asking some hard questions. As a prospective client, you need to ensure you have all the information about moving companies before further steps. Let's look into what questions should be asked to protect yourself and your belongings during the moving process.

What Services Are Included In The Price?

Before you book with a moving company, find out what services come as part of the price. For example, some companies don't include packing supplies in their quote, while others will only pack items that belong to you. Some movers also charge extra for additional travel time or distance. If you have any questions about what is included in the price, ask your mover before booking.

Are There Any Additional Fees I Should Be Aware Of?

The best way to avoid any unpleasant surprises is to ask your moving company upfront about any additional fees. 

The following are some of the common additional fees include:

Storage fees: If your move takes longer than expected or you need to store your belongings temporarily, storage fees may apply. Make sure to ask about this in advance so you can plan accordingly.

Damage protection: Some moving companies offer protection against damage for an additional fee — typically ranging from $1-$4 per pound of weight being moved. This could be a worthwhile investment if you have valuable furniture or electronics.

Do You Provide Liability Insurance?

When hiring a moving company, ensure they have liability insurance and provide this information upfront. Liability insurance protects your belongings if they get damaged or lost during transportation from one location to another. Not all movers offer this type of coverage, so make sure yours does before hiring them for your next move.

What Types Of Items Can We Not Ship?

Moving companies have different policies on what they will and will not transport. For example, some companies will handle firearms, while others won't. Some won't ship flammable materials such as gasoline or propane tanks, while others will tolerate them if they're properly packed. If you have any doubts about whether or not your chosen mover can ship your items, ask about their policies in advance.

What Is Your Cancellation Policy?

Cancellations happen for job transfers, military deployments, and new babies are just some examples. 

An example of a cancellation policy is If you cancel your move with less than 30 days' notice, you may be charged a cancellation fee by the moving company that could range from $50 to $200 depending on how far along in the process your move is was when it was canceled. If you cancel with more than 30 days' notice, there likely won't be any additional fees associated with canceling your move. However, it's still worth checking with your mover to confirm this information before booking a date!

Can You Provide Any Information About Your Workers?

This question is crucial because it shows how well trained and experienced the movers will be during your move. The answer you receive should include how long they've been working in the industry, if they are bonded and insured and what their certifications are. If they don't have any of these things, it might be best to look elsewhere for movers.

How Should I Classify Fragile Or High-Value Items, and How Do You Pack Them?

Fragile items can include anything from antiques to electronics or other delicate items that require special attention when packing them up for a move. High-value items can consist of expensive artwork or jewelry that needs extra care during transportation. Let the mover know precisely how you want these items packed, so they know exactly how much care they need when being moved from one place to another.

What Are My Payment Options?

Some companies require payment upfront, while others prefer payment after the job is complete. Find out which option works best for you and which options are available. If you want to pay by credit card, inquire about whether or not they accept them (some don't).

Is There a Way To Track My Shipment After It Leaves My Home?

If you're concerned about your shipment getting lost during transport, ask if they offer GPS tracking on all shipments. This will allow you to check up on your shipment in real time as it makes its way across the country. You'll also be able to see if it's been delayed or delayed at certain checkpoints.

National Movers For The Win!

A reputable moving company will be happy to answer all of your questions. If they seem reluctant to talk about their business or aren't willing to provide details about how they operate, this may be a red flag. Make sure that they're transparent throughout the process, and don't hesitate to ask if there is anything else they should know before hiring them.

Having all the answers to these questions upfront will help you avoid problems and surprises after your belongings have been packed. A good mover should be willing and able to provide all of these answers before they ever get to your door, so don't hesitate to ask!

National Movers provides local and long-distance moving services. Contact us today for more information. 

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